Welcome on the FAQ Lacoste page.
- Ordering
- Payment
-
Delivery & Returns
- What are the delivery options?
- Can my order be delivered to an address of my choice?
- Where do you deliver?
- When do you deliver?
- How much does delivery cost?
- How long does delivery take?
- How do I know if my order has been dispatched?
- What happens if I am not there when it is delivered?
- How do I monitor the progress of my order?
- How do I return a product purchased in the Lacoste Online Shop?
- Is it possible to return a product that has not been ordered from the Lacoste Online Shop?
- Is it possible to return a product to a Lacoste boutique or a department store?
- How long do I have to return a product?
- How much does it cost to return a product?
- How will I be credited after the product is returned?
- How long will it take to be credited after returning a product?
- What should I do if I receive a damaged or faulty product?
- Is it possible to exchange a product?
- Where will be order be despatched from?
- My Account
- Use of the Lacoste website
Delivery & Return
How long does delivery take?
If your order is placed before 11 o'clock from Monday to Friday it will normally be processed and shipped within 48 hours. If your order is placed on Friday after 2 pm it will be processed and dispatched on the following Monday. You will receive an e-mail confirming dispatch.
If you have chosen standard delivery then allow 4 to 6 days (Monday to Friday) for delivery by the carrier. If you have chosen Express delivery (for orders from Monday – Friday before 11 pm) then allow 48 hours (Monday to Friday) for delivery by the carrier.
Free shipping over £75
Express delivery - 48h*
Free and easy returns*
Secure Payment
store locator
Find a store